Privacy Policy

Radiantech Systems Private Limited ("Radiantech", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal data we collect through this website, why we collect it, how we use and protect it, and the rights you have. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

1. Who we are

Radiantech Systems Private Limited
G304, #291, Vidyagiri Residency, 7th Cross Road, Vidyagiri Layout, Stage 2, Nagarbhavi 1st Stage, Bengaluru - 560072, Karnataka, India
Email: connect@radiantechsys.com

2. Personal data we collect

We collect only the information you choose to give us, and limited technical information needed to run this website:

• Enquiry details: your name, email address, phone number, company name, area of interest, and the project details or messages you send us through our contact form.
• Files you upload: project briefs, specifications or other documents you attach to an enquiry.
• Technical information: basic data such as your IP address, browser type and the pages you visit, which our hosting provider may record in standard server logs for security and reliability.

We do not knowingly collect sensitive personal data such as financial, health or biometric information through this website. Please do not send us such information.

3. How we use your data

• To respond to your enquiry, discuss your requirements and prepare proposals or quotations.
• To operate, secure and improve this website.
• To comply with legal obligations and to protect our rights.

We process your personal data on the basis of your consent, which you give when you submit an enquiry, and, where applicable, for legitimate uses permitted by law. We do not sell or rent your personal data.

4. Sharing your data

We share personal data only where needed, and only with:

• Service providers who help us run this website and our communications. Enquiries submitted through our contact form, including any attached files, are processed and stored using Google Workspace (Google Sheets, Google Drive and Gmail), operated by Google. Our website is hosted on GitHub Pages, operated by GitHub. These providers may process data only to provide their services to us.
• Authorities, where we are required to do so by law, regulation or a valid legal order.

Google and GitHub may store data on servers located outside India. Where this happens, we take reasonable steps to ensure your data remains protected, in line with applicable Indian law.

5. Confidentiality of technical information

Project details and documents you share with us are treated as confidential and are accessed only by personnel who need them to respond to you. For detailed technical discussions, we recommend that a Non-Disclosure Agreement (NDA) is signed before sensitive information is exchanged.

6. How long we keep your data

• Enquiry details and uploaded files (stored in our Google Workspace account): for up to 3 years after our last communication with you, unless a longer period is needed for an ongoing business relationship or by law.
• Server logs: for a limited period, as set by our hosting provider.

When data is no longer needed, we delete or anonymise it.

7. How we protect your data

We use reasonable security practices to protect personal data against unauthorised access, loss or misuse. These include encrypted (HTTPS) connections, restricted access to enquiry data, and confidentiality obligations for our personnel. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly if a breach occurs, including notifying affected persons and authorities where required by law.

8. Cookies

This website does not currently use tracking or advertising cookies. If we introduce analytics or other cookies in future, we will update this policy and, where required, ask for your consent.

9. Your rights

Subject to applicable law, you have the right to:

• Request a summary of the personal data we hold about you and how it is used.
• Ask us to correct, complete or update your personal data.
• Ask us to delete your personal data, where it is no longer needed.
• Withdraw your consent at any time by contacting us. Withdrawal does not affect processing already carried out.
• Raise a grievance with our Grievance Officer, and, if you are not satisfied with our response, approach the Data Protection Board of India.
• Nominate another person to exercise these rights on your behalf in the event of death or incapacity.

To exercise any of these rights, contact our Grievance Officer using the details below.

10. Children

This website is intended for businesses and professionals. It is not directed at children under 18, and we do not knowingly collect their personal data.

11. Grievance Officer

We will acknowledge your grievance and aim to resolve it within one month of receipt, or within any shorter period required by law.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new effective date. Please review it periodically.